Effects of the Pandemic on Brisbane Shopping Centres

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As the name suggests, Brisbane shopping centres are places where people can shop for goods and services. These places typically comprise a mix of shops, restaurants, and other service providers. For convenience, they are often located close to everyone in the community. 

Shopping centres provide an important source of income for many businesses. More so, these are great places for consumers to find what they need. However, its existence has been shaken by some factors. With the global pandemic and the popularity of online shopping, do these places stand a chance? This article answers this question and then some. Read on for an interesting insight into shopping centres and their future.

Brisbane Shopping Places Pre-Pandemic Timeline 

Pre-pandemic, Brisbane was home to many large and popular shopping centres. Here is a timeline of some popular places around the area:

1960s: Cherrybrook Shopping Centre opens as one of Brisbane’s first suburban malls.

1970s: Toowong Village and Indooroopilly Shopping Centre open. The two quickly became the city’s most popular retail destinations.

1980s: Carindale Shopping Centre opens, quickly becoming one of Brisbane’s largest malls.

1990s: Westfield Chermside and Garden City Shopping Centre open. This cements their positions as two of the city’s premier shopping destinations.

2000s: Pacific Fair Shopping Centre undergoes a major redevelopment. This solidifies its status as one of the Gold Coast’s most popular shopping centres.

2010s: Several new shopping centres open in Brisbane. This includes Brisbane City Hall, QueensPlaza, and Wintergarden.

2020: The COVID-19 pandemic hits, resulting in the closure of many shopping centres across the city.

The Current Status of Brisbane Shopping Malls 

As the capital of Queensland, Brisbane is a major shopping destination for locals and tourists alike. The city is home to a variety of shopping malls and centres. They range from small boutique centres to large-scale complexes.

In recent years, several of Brisbane’s shopping malls have undergone renovations or expansions. The most notable example is the Queen Street Mall. It underwent a multimillion-dollar redevelopment in 2014. This project added new stores, restaurants, and upgraded public amenities.

Other shopping malls followed suit. These include Indooroopilly Shopping Centre and Pacific Fair. There are Carindale Shopping Centre and Toombul Shopping Centre as well. Such developments helped keep Brisbane’s shopping scene competitive.

Brisbane is also home to a number of new shopping malls. The likes of Westfield Chermside instantly became a hit. This state-of-the-art complex features over 300 stores. This makes it one of the largest shopping centres in Australia. With so many shopping options, Brisbane is sure to have something for everyone. High-end fashion or budget-friendly deals, you’ll find it all in this vibrant city.

Brisbane’s shopping areas are slowly beginning to re-open. The downgrading of lockdown/quarantine measures brings forth optimism to the sector. More people are going back to shopping centres with less fear. Sure, minimum health protocols still have to be observed for safety purposes. But, the collective enthusiasm for the outdoors again promised better days ahead.

Factors Affecting the Current Status of Shopping Centres 


A shopping centre that is not fully occupied won’t attract as many shoppers. It may not even generate as much revenue. Therefore, it is essential for shopping centre operators to ensure that their properties are as full as possible.

There are a number of ways to increase occupancy in a shopping centre. Owners and operators need to offer competitive rental rates. They also have to provide an attractive tenant mix for an inviting environment. However, remember that vacancies are unavoidable. As such, it is important to have a plan in place to minimise the impact on the rest of the property.

Online Sales 

There are some reasons why this mode of shopping has become more popular. It is convenient and often cheaper. Also, there is a wider range of products available. Online retailers offer delivery options that make it convenient for shoppers. This even became apparent during the height of the pandemic. Online shopping allowed everyone to purchase necessities while staying safe at home.

The future of shopping centres is still encouraging, of course. But, it is clear that they are facing challenges. Online shopping is likely to continue to grow in popularity. This could have an impact on the way that shopping centres operate in the future.

However, this is not too significant to pose a major threat. Remember, people are created to socialize. Therefore, they still will choose to go out and be part of the rest in centres and malls. This is the case even when online shopping is far more convenient and sometimes cost-effective.

Social Distancing 

The lockdown has eased in many countries and people are now venturing out of their homes. However, the COVID-19 pandemic has changed the way we shop. The current status of shopping centres is a far cry from what it was before. 

Social distancing is one of the main reasons why shopping centres are not as busy as they used to be. Many people are still wary of going to crowded places. Some prefer to shop online or in smaller stores. This has had a major impact on the revenue of the big shopping centre establishments.

The current situation is a challenge for shopping centre owners and managers. They need to find ways to attract people back to their stores. This includes offering special deals. Operators also need to provide a safe and comfortable shopping environment. 

Challenges Faced by Brisbane Shopping World 

Managing Demand Fluctuations 

In Brisbane, we have seen many instances where malls had to temporarily close due to a lack of shoppers. This is devastating for businesses that rely on foot traffic. Therefore, it’s something that managers must be prepared for in these instances.

There are a number of strategies that can be used to manage demand fluctuations. More so, it’s crucial to tailor the approach to each centre. Some common techniques include:

– offering incentives to shoppers during periods of low demand, 

– working closely with anchor tenants to ensure they are

drawing in customers, 

– promoting the centre through marketing and PR campaigns.

It’s not always easy to manage demand fluctuations. By using the right strategies, managers can help ensure that their centres are profitable even during lean periods.

Cash Reserves 

This has become an even more important consideration in recent years. The effects of the global financial crisis have started to be felt in Australia. One way that shopping centres beef up cash reserves is by offering special deals. It is a great way to attract customers. 

Another option is to focus on attracting high-spending customers. Whatever strategy a shopping centre chooses, it is important that they keep a close eye on their cash flow. Management needs to ensure that they are not putting themselves at risk of financial difficulties.

Long-term Supply Challenges 

Demographic changes and technological advancements continue to reshape consumer behaviour. As such, there is an increased risk that some retail assets may be obsolete in the future. This is particularly relevant for suburban shopping centres. These establishments are more likely to be impacted by changes in consumer preferences.

To mitigate this risk, it is important for owners to consider the future needs of consumers when making investment decisions. This may include investing in redevelopments or repositioning strategies. Such actions make shopping centres more relevant and appealing to future generations of shoppers.

Talking to Customers 

Brisbane shopping places are some of the busiest places in the city. With so many people coming and going, it is difficult to keep track of all customer feedback. This is why many centre management teams made it a priority to engage with customers on a regular basis. By doing so, they ensure everyone is aware of any concerns or issues needed to be addressed.

However, this is not always an easy task. There are a number of challenges that can make it difficult to effectively communicate with customers. One of the biggest challenges is dealing with unsatisfied customers. It can be hard to respond to these customers without making the situation worse. 

Therefore, intensive customer service has to be part of any learning and development module. Also, shopping centres also need to manage the customers’ expectations. With so many people coming and going, it can be difficult to keep everyone happy.

The Impact of Online Shopping on Different Shopping Establishments 

Since we have already touched on this point earlier, it’s a good idea to delve into it further. This is necessary to understand how it can shape the landscape of shopping centres in the future. Surely, people would still want to shop outside to socialise.

They may also consider going to these places as a break from the usual routine. But, online shopping may have an impact on consumer behaviour one way or the other. Will it be significant? Let’s see…

The online shopping trend somehow had an impact on the revenue and foot traffic of many centres. The same is true for businesses that operate within them. While some have adapted and evolved, others have struggled to keep up. Here, we take a look at the impact of online shopping on these establishments. 

Businesses Closing Doors Because Of It?

As consumers increasingly turn to the Internet for their needs, they are less likely to visit physical stores. Many businesses have been forced to close their doors as a result of the decline in foot traffic. Needless to say, this has a negative impact on the overall economy.

Shopping centres are also feeling the squeeze from online retailers. It is known that they usually offer lower prices. More so, they offer a wider range of products. This price competition has made it difficult for some less established centres to compete. Such has resulted in many shoppers opting to purchase their goods online instead. The trend is only expected to continue as online retailers become more sophisticated and offer even better deals. 

Case in point, the proliferation of online shopping may curtail the opportunity for smaller centres in the future. To avoid this from happening, we all go back to contingencies and robust marketing. Shopping centre management has to regularly innovate its offerings. This way, customers don’t get disenfranchised and still continue visiting them.

Physical Shopping Malls – What Lies Ahead? 

The future of physical shopping malls is quite uncertain. In recent years, many shoppers have migrated to online shopping. This has caused some decline in foot traffic at malls and centres. This trend is likely to continue as online retailers become an even more convenient option for shoppers. As a result, malls need to find ways to reinvent themselves to remain relevant.

One possibility is that malls should focus on becoming experience-based destinations. These establishments have to be more than just a place for shopping. They need to offer more entertainment options such as movie theatres and restaurants. 

All About Experience And Variety

Other countries have done this. As such, their shopping mall/centre scene is ever-thriving even with online shopping around. Additionally, they may host events and create unique experiences that cannot be found online.

It is also possible that malls move away from traditional retail altogether. They could be converted into office space or residential units, for example. Transformation into community hubs that offer a variety of services and amenities may be a good idea too.

Whatever the future holds, it is clear that malls need to adapt to survive. They must find ways to attract shoppers and offer experiences that can’t be replicated online. Only then will they remain relevant in the years to come.

Cannon Central Shopping Centre: Serving Cannon Hill Amidst Pandemic 

The Cannon Central Shopping Centre has been a staple in the Cannon Hill community for many years. Recently, the shopping centre has undergone significant changes and expansions. This makes it one of the most popular destinations in the area.

During the COVID-19 pandemic, the centre has implemented strict safety measures. This is to ensure the health and safety of both employees and customers. The Cannon Central Shopping Centre is committed to serving the Cannon Hill community during this pandemic and beyond. 

In conclusion 

Overall, Brisbane shopping centres are great places to find what you need and save time and money. However, it is important to remember that not all shopping places are created equal. Some may have more selection and better prices. Others may be more convenient or offer more amenities. It is important to do your research ahead of time to ensure that you are choosing the right shopping venue for your needs. 

If you are on the meticulous side, Cannon Central Shopping Centre is sure to meet all your demands. Customers and visitors alike have some of the nicest words about the centre. From the stores offered to the convenience it brings, you can’t go wrong. If you happen to be in the area, make Cannon Central part of your day. You will not be disappointed.

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